Shipping & Returns

Delivery Information
General:
We  endeavour to get your order to you as quickly as possible. Most orders are shipped within 24 - 48 hours of receipt of payment.

Orders are usually ready after full payment 1 – 5 business days
A signature is required for all courier deliveries. We cannot deliver to PO Box addresses by courier.

All goods are dispatched at the customer’s risk.
 
Freight Charge:
Delivery to SA, Victoria, NSW, ACT or Queensland
We will provide a freight quote by QBrands Pty Ltd.
Freight charges are subject to change without notice.
 
Order Cancellation
Cancellation after dispatch cannot be accepted.
 
Returns
Order discrepancies or defective goods must be notified within 48 hours of receipt of goods
Goods returned after 14 days of date of invoice will not be accepted
Returns authorised by QBrands Pty Ltd must be in original condition and accompanied with a photocopy of the original invoice

Credit for returned goods will only be made after receipt and inspection of the returned goods by QBrands Pty Ltd
The freight cost of returned goods must be paid by the customer
The return of sable brushes is not acceptable
Claims under warranty require a copy of the original invoice as proof of purchase date
QBrands Pty Ltd will not be liable for consequential loss however arising